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Beya brings past customers back.

Beya catches customers who have stopped buying and prepares a reason to return. You approve the follow-up. Beya does the work.

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Beya
Sources History Memories Suite
Settings
These past customers have not ordered in a while, but they still click your emails. I can prepare a follow-up based on what they bought.
Yes. Keep it personal.
Three win-back drafts are ready. No discounts added.
Customers to win back
Table
3 past customers · personal drafts ready
How may I help you?
Customers to win back
CustomerLast orderReason to return
Jordan Blake Wool Blazer · 4 months ago New colour available
Priya Nadar Linen Shirt · 5 months ago Favourite size back
Chris Okafor Classic Tee · 4 months ago Matching pieces

Example with sample data.

What Beya does

Catch the quiet. Start a conversation.

Catches customers going quiet.

Beya checks who used to buy and has not returned. Recent clicks and messages help it choose who to follow up with.

Finds a reason to return.

A favourite product back in stock or something new they may like. Beya builds the message around the customer.

Does the follow-up.

You review the plan. Beya sends approved messages where supported, or prepares drafts for your team.

How it works

Connect your tools. Beya gets to work.

  1. Connect orders and messages.

    Beya brings past purchases and available message history together.

  2. Beya proposes the win-back.

    It chooses customers to contact and explains the reason for each follow-up.

  3. Say yes. Beya gets to work.

    Approve or edit the plan, then Beya carries out the agreed steps and keeps you updated.

Connected sources

Works with the tools you use.

  • Shopify · Past orders
  • Klaviyo · Email activity
  • Gmail · Follow-ups
  • WhatsApp · Customer messages

FAQ

A few things to know.

When is a customer ready for a win-back?
Beya looks at their past buying pattern and how long it has been since their last order. You review who to contact before the follow-up goes out.
Does a win-back need a discount?
No. A new product, a restock, or a personal note may be a better reason to return. Any offer is part of the plan you review.
Will Beya contact everyone?
Beya proposes a list for you to review. You can change who is included and what each message says.
How can I see what happened?
Beya can review later orders and available replies in your connected tools. That helps you see what followed the messages and plan the next round.

Explore more

More ways Beya helps.

Repeat purchase

Beya gives customers a reason to buy again.

Beya spots who may be ready to buy again and prepares a follow-up that fits their last order.

Learn more → Lifecycle messaging

Beya finds better ways to follow up.

Beya checks what happens after your messages and prepares changes to the content, timing, or channel.

Learn more → Weekly digest

Beya brings you the week’s next steps.

Beya brings the week’s customer follow-ups and proposed fixes together in one clear update.

Learn more →

Give past customersa reason to return.

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